Since Libasy sells pre-loved/thrifted items, we do not offer refunds or returns for change of mind — instead we offer a clear Exchange Policy. Adjust the number of days and process below to match your actual operations.
Libasy Exchange Policy
At Libasy, we want you to love your new pair of shoes. Because we deal in pre-loved footwear, we do not offer cash refunds or returns — but we do offer exchanges under the following conditions:
Eligibility for Exchange
• Request must be made within 3 days of receiving your order.
• The shoes must be unworn (outside of a quick trial fit) and in the exact same condition as delivered, with any original packaging/tags we provided.
• Exchange is applicable for size issues, or if the item received significantly differs from its listed condition/description.
• Sale items and clearance items marked 'Final Sale' are not eligible for exchange.
Not Eligible for Exchange
• Shoes worn outdoors, or showing new signs of wear/damage after delivery.
• Change-of-mind requests after the 3-day window.
• Items marked as 'Final Sale' at checkout.
How to Request an Exchange
• Message us on WhatsApp/Instagram or email with your order number and photos of the item.
• Our team will review and confirm eligibility within 24-48 hours.
• Once approved, ship the item back in its original condition; on receipt and inspection, we will send your replacement pair or size.
Damaged or Wrong Item Received
If you receive a damaged item, or the wrong item, we will fully replace it or issue store credit at no extra cost — this falls outside the standard exchange rules above and is fully our responsibility.